How we handle formal complaints

We pride ourselves on providing an excellent service, but even in the best run businesses, mistakes, delays and misunderstandings occasionally occur.   If something has gone wrong, please tell us about it so that we can put things right and improve what we do in the future.  Do tell us about any problems as soon as they arise, so we have the best chance of resolving them.  

You are not obliged to use this formal complaints procedure – you may tell us about a problem informally and we will do our best to put things right – but if you do find yourself in the position of wishing to raise a formal complaint with us then please follow the steps below.   We will never charge you for the time it takes us to handle your complaint.  

How to complain 

You can make a complaint either in writing or by telephone by contacting the following people: 

By telephone:   Christine Middleton – 01773 767503  

In writing:    Christine Middleton, On Site Lodge, 9 Mansfield Road, Eastwood, Nottingham. NG16  3AR (or enquiries@cmcosting.co.uk) 

Tell us about whom  or what the complaint is about and when the problem happened. If it is still ongoing, when did it start.  Also tell us how you would like us to communicate with you (by telephone, letter or email).